No Refund Policy

1. General rule

Please review the amount, recipient, dates and description before paying. We do not offer refunds for changing your mind, failing to use a service, loss of account access caused by your breach, removal of content that breaches our rules, or dissatisfaction with another user where DemChats delivered the purchased platform feature.

This policy does not limit rights that cannot legally be excluded. If digital content or a service is faulty, misdescribed or not supplied as agreed, you may have a statutory right to repair, repeat performance, price reduction or refund.

2. Coins and virtual gifts

Coin purchases are final once coins are credited. Virtual gifts are final once sent and cannot be reversed because value is immediately divided between the recipient and DemChats. Do not send a gift unless you intend to complete it.

3. Listings and adverts

Market listing fees and advertising fees are non-refundable after payment, including where you remove the content early or it is rejected or removed for breaching the rules. If DemChats fails to activate an eligible paid placement because of our technical error, contact us so we can restore the placement or provide any remedy required by law.

4. Driver subscriptions

Driver subscriptions are charged monthly. Cancellation stops future renewal but does not refund or prorate the current billing period. VIP priority affects ordering only; it does not guarantee ride requests or earnings.

5. Donations

Fundraiser donations are normally final. We do not refund because a campaign misses its goal or because you later disagree with the organiser. Contact us promptly about an unauthorised or duplicate charge. Organisers remain responsible for lawful use of funds and truthful campaign claims.

6. Holidays, hotels and event tickets

Bookings and tickets are non-refundable through DemChats unless the listing expressly provides cancellation rights or applicable law requires a remedy. Hosts and organisers are responsible for delivering their service and any provider-specific cancellation. If a service is cancelled, materially changed or not supplied, contact the host and notify us through the contact form.

7. Rides

Ride fares are paid directly to drivers, not to Democrats Ltd. Fare disputes and any refund must normally be resolved with the driver, although you can report safety or conduct concerns to us.

8. Duplicate, unauthorised or failed charges

If you believe you were charged twice, charged without authority, or paid for a DemChats feature that was not delivered because of a technical failure, use the contact form as soon as possible. Select “Payments” or “Refund request” and include the date, amount and transaction reference. Never send full card details. We will investigate and provide any remedy required by law.

9. Chargebacks and fraud

Contact us before starting a chargeback so we can investigate. Fraudulent chargebacks, payment abuse or attempts to reclaim properly delivered services may lead to restricted payments or account suspension. This does not prevent a genuine claim through your payment provider or statutory rights.